Since most of the merchandise is made to order, you cannot send the item back to the manufacturer or cancel your order.
FrazyDesignz cannot be held responsible for incorrect shipping addresses. If an item is shipped to an incorrect or invalid location, unfortunately no refund or replacement can be offered. Please replace your order with the correct information for the new item.
Refunds (if applicable):
Once your return is received by FrazyDesignz and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Shipping is non-refundable.
Exchanges (if applicable):
We only replace items if they are defective or damaged with the exception of clothing items. If you need to exchange a clothing item due to sizing issue, it must be for the same item and design type. Send us an email at firstname.lastname@example.org with your order # and exchange request. Please note, replacement orders will be placed once the item(s) is(are) returned in good order. Please allow normal processing time per the Shipping Info section to receive your new item. A new tracking # will be sent do the corresponding email that requested the exchange.
You will be responsible for paying for your own shipping costs for returning or exchanging your item. Shipping costs are non-refundable.